Unfortunately the place seems to be going downhill. Will not be recommending. I took some new customers during the August eat out promotion, singing the place’s praises, perfect time to go, ect. Overall I’d say poor from start to finish, I shouldn’t need to ask more than once for the correct food and that should be the initial order, I will be giving it some time before I go back, as it just doesn’t seem worth it anymore. If they had been polite and apologetic to start with we wouldn’t have minded the error, things happen but this was shocking from start to finish! Quality and quantity decreasing, prices increasing, and don’t get me started about the service! As we did I told a male member of staff to cancel our booking as we had been sat over 20 minutes without being served, to which he half heartedly mumbled sorry. Craft & Cleaver - 62 Catherine Street, AL3 5BU Saint Albans, UK - Rated 4.5 based on 76 Reviews "My shroom burger was truly delicious. once again. Unfortunately the place seems to be going downhill. Holiday Rentals. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. A great venue for date night, a working lunch or celebration - we've got you covered with booths, restaurant & garden seating. Ordering from Craft & Cleaver – St Albans St Albans couldn’t be easier, with the new online ordering and delivery service offered by Deliveroo. However that’s where my praises stopped. Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. She leaves again, clearly annoyed at her difficult customers, saying something to the bar, which wasn’t a good look. Even though they also said you can’t book online for more than 6 people. rudely blamed it on us and said the booking was done online and there was nothing they could do, her attitude was appalling. She came back with the coleslaw, not exactly placed on the table nicely for us, by this time I’ve given up and can’t be bothered to ask for the pickles too. Proudly independent, open 7 days a week! St Albans is a great place for idiosyncratic eating, away from chains- although there are plenty in the town, you could eat out every day for weeks without going to the same place twice- and although a Punch Tavern operation, the Craft and Cleaver fits in well with this ecosystem. We...More, We made a booking during the government eat out to help out scheme for mid afternoon. I understand prices go up over time (inflation, costs, covid, all sure to increase prices) and they’d be a bit more palatable if I was seeing the same food on my plate. Will not be recommending.More, Love love love the Craft and Cleaver! Close to Bus Routes; Close to Railway Station; Nearby Bus Routes (10m) 34, 300, 301, 653 Nearby Station (< ½ mile) St Albans City Staff couldn’t have been more welcoming or gone to more trouble, and food was so good. 4.6K likes. Then they got our order wrong, bought the bill to us before we had even got our deserts. The cooks here prepare tasty beef brisket, smoked meat and bacon. A great venue for date night, a working lunch or celebration - we've got you covered with booths, restaurant & garden seating. Great covid routine in place too! 62 Catherine St, St Albans, AL35BU. Ultimately the servers are the face of the restaurant, so not a great experience. OS Reference. Welcome to Craft & Cleaver. Good job lads!More, My fiance and i came here as we love American food / BBQ food. I mean it’s only been 2 times we’ve had to ask after initial order... our original server eventually comes back to make sure everything is ok, I ask for the coleslaw and pickles that’s she pointed out was missing. Lots of choice on food menu, i had wings and mac and cheese, my fiance had brisket and chicken combo. Over 20 minutes later we still hadn't been served by any one of the several members of staff that were milling about. So I went over to speak to the manger, there wasn’t one in. the table next to us was occupied by more diners. Eventually another server comes over to let us know the rib will be out shortly, what’s happened, as it was perfect 5 mins prior and we were assured it was correct? The great location of this restaurant makes it easy to reach even in rush hours. We...left very satisfied and highly recommended to friends and family.More, We made a booking during the government eat out to help out scheme for mid afternoon. Proudly independent, open 7 days a week! Craft & Cleaver is an Industrial, Brooklyn-Inspired Barbecue Joint & Bar – bringing authentic wood-fired Barbecue, expertly-sourced Craft Beer & awesome Cocktails to St. Albans. Craft and Cleaver: Superb! order I would go again because of the food but I was a little disappointed with the service. I tried to explain to him why we weren’t happy but he interrupted me, told me we shouldn’t have been rude, that the customer isn’t always right, that it was our fault, that we should be the bigger people and not be rude even if they were, tried to shut me up and said “what is it you want, discount?”, argued back at me when I said there was no customer service his response was yes there is our staff are good and that maybe one of them was having a bad day. He didn’t listen to a word I said and I am completely gobsmacked and disgusted with how badly we were treated and how aerial spoke back to me. The way she spoke to us was like it was our fault and she was so annoyed at us, this was before we had barely got in the door. Extremely friendly even when its busy and the...More, My fiance and i came here as we love American food / BBQ food. You will try nicely cooked pudding, waffles and brownies. The lads/ladies in the kitchen do a brilliant job! So I had to speak to the supervisor, his name was Aerial. It was my friends birthday and they unfortunately tarnished the evening for us. Proudly independent, open 7 days a week! Immediately I notice that not all the food is there and asked the server what was on the plate, she didn’t seem to know, so I pointed out it was missing the beef rib, she took it away to come back saying the kitchen said it was perfect. The only place i would get a burger!!! Ultimately the servers are the face of the restaurant, so not a great experience. We were not disappointed. 62 Catherine Street, St. Albans AL3 5BU England. Completely blown away by the quality and service and will 100% be back soon! It was not busy and 3-4 minutes later...the table next to us was occupied by more diners. more. A great venue for date night, a working lunch or celebration - we've got you covered with booths, restaurant & garden seating. Our next order of drinks were pretty much slammed down on the table as she was turning to leave as quickly as possible. customer service was good. Extremely friendly even when its busy and the...food is absolutely out of this world!! A girl with brown girly hair came back and...rudely blamed it on us and said the booking was done online and there was nothing they could do, her attitude was appalling. food is absolutely out of this world!! We even tried the marshmallow shots (which are made in-house by...More, It’s my second time here and the first time was amazing the waitresses were amazing but the second time it wasn’t best as we were sat on uncomfortable chairs and it took ages for us to be acknowledged and they also missed some of our...More, Have been a number od times, food is always great. Can a gluten free person get a good meal at this restaurant? They messed up our booking, we booked for 8 and they had it down for 6. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Photos at The Craft and Cleaver in St Albans, Hertfordshire on Untappd. Otherwise the lack of 50/50 fries is a big loss in my opinion but we’d lost those by Xmas last year, so that wasn’t a shock, and there’s always the upsell to sweet potato fries (They used to nail a sweet potato fries). Craft and Clever. Craft and Cleaver: Best meat in Hertfordshire - See 414 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. Bare in mind I’ve got a menu in front of me... again I ask her what’s meant to be on there, she tells me she knows it’s missing the coleslaw/pickles. Just to say thank you for a fantastic dinner yesterday evening, before we sadly have to enter Tier 3 again. Staff were very friendly and attentive. Bare in mind I’ve got a menu in front of me... again I ask her what’s meant to be on there, she tells me she knows it’s missing the coleslaw/pickles. Staff couldn’t have been more welcoming or gone to more trouble, and food was so good. We were so upset by the situation and decided to leave. Can’t recommend this place enough, so looking forward to coming back once lockdown has ended.More, It’s my second time here and the first time was amazing the waitresses were amazing but the second time it wasn’t best as we were sat on uncomfortable chairs and it took ages for us to be acknowledged and they also missed some of our...order I would go again because of the food but I was a little disappointed with the service.More, Have been a number od times, food is always great. Completely blown away by the quality and service and will 100% be back soon!More, This is the version of our website addressed to speakers of English in the United States. Details & Location; Details & location. Overall I’d say poor from start to finish, I shouldn’t need to ask more than once for the correct food and that should be the initial order, I will be giving it some time before I go back, as it just doesn’t seem worth it anymore.More, Been a massive fan of this place since it opened and it never disappoints!! Craft and Cleaver, St Albans: See 414 unbiased reviews of Craft and Cleaver, rated 4 of 5 on Tripadvisor and ranked #51 of 315 restaurants in St Albans. more. Extremely generous portions, courteous and friendly staff and delicious cocktails. Hotels near Redbournbury Watermill and Bakery, Italian Restaurants with Outdoor Seating in St. Albans, Mediterranean Restaurants for Families in St. Albans, Restaurants for Group Dining in St. Albans, Restaurants for Special Occasions in St. Albans, Restaurants with Outdoor Seating in St. Albans. Sat Nav Reference. A girl with brown girly hair came back and...More, One of my favourite places to eat in St Albans, I go there fairly regularly, taking new customers most times, despite my previous poor review, they’re generally very good. It was served to us very quickly, great I thought! Claim your business. - See 414 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. However that’s where my praises stopped. Then I had the burnt ends cheese burger with fries and slaw which again was amazing and my husband had a plate of the burnt ends and ribs. Comfort food; Craft and Cleaver very recently started a weekly ‘Barbecue Feast’ Delivery service with a different ‘Feast’ each week. Craft & Cleaver is an Industrial, Brooklyn-Inspired Barbecue Joint & Bar – bringing authentic wood-fired Barbecue, expertly-sourced Craft Beer & awesome Cocktails to St. Albans. Firstly the prices have gone up considerably over...the last year. Flights. So I went over to speak to the manger, there wasn’t one in. We went here for our anniversary meal after being drawn in by their amazing instagram pics. Get directions 62 Catherine St. St Albans, England, United Kingdom. We’re all about Barbecue, Beer & Cocktails, service with a smile & good music. Note: your question will be posted publicly on the Questions & Answers page. It seems now you get less, noticeable differences are the lack of jalapeños sausage which were amazing, and the bank breaking corn on the cob. Their chicken wings were once something to be revered, you’d wonder what kind of chicken they came from, now look like something out of Iceland’s freezers and nothing special. Craft and Cleaver: What a gem! I point out what the menu says it should have. Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. They messed up our booking, we booked for 8 and they had it down for 6. Then I had the burnt ends cheese burger with fries and slaw which again was amazing and my husband had a plate of the burnt ends and ribs. As we did I told a male member of staff to cancel our booking as we had been sat over 20 minutes without being served, to which he half heartedly mumbled sorry. The most delicious bbq you could wish for! I point out what the menu says it should have. Can’t recommend this place enough, so looking forward to coming back once lockdown has ended. Craft & Cleaver. Reserve a table at Craft and Cleaver, St Albans on Tripadvisor: See 414 unbiased reviews of Craft and Cleaver, rated 4 of 5 on Tripadvisor and ranked #51 of 315 restaurants in St Albans. Get quick answers from Craft and Cleaver staff and past visitors. Just to say thank you for a fantastic dinner yesterday evening, before we sadly have to enter Tier 3 again. The way she spoke to us was like it was our fault and she was so annoyed at us, this was before we had barely got in the door. We called twice, checking 8 was ok and that we had to be outside because there was 8 of us. Over 20 minutes later we still hadn't been served by any one of the several members of staff that were milling about. I won’t ever be returning and I will be advising people to not go there. Craft and Cleaver, St Albans Picture: Food - Check out Tripadvisor members' 4,091 candid photos and videos. Even though they also said you can’t book online for more than 6 people. Can a gluten free person get a good meal at this restaurant? I took some new customers during the August eat out promotion, singing the place’s praises, perfect time to go, ect. We will be back to support you as soon as you are allowed to re-open. 62 Catherine Street, St Albans AL3 5BU England. Their drink order was taken and then several minutes later they placed their food order. Good job lads! Due to certain dietary reasons I can’t eat pork. bar staff) and it was out of this world! We called twice, checking 8 was ok and that we had to be outside because there was 8 of us. - See 411 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. We were looking forward to a celebratory meal and we're completely disappointed. Clearly annoyed at the customers that have been (politely) asking for their food to be correct, not her fault the kitchen is sending out incorrect orders, I get that but likewise not our fault either. Restaurants. Get directions. Craft and Cleaver Brooklyn-style Barbecue, Cocktails & Craft Beer Catherine Street, St Albans www.craftcleaver.co.uk While they shadily reduce the amount of food you get, for example the platter is now nearly £50, was around £34 when I first went there, and somewhere in between last summer, certainly not as high as it is now, for that money you used to get a ton of food. Craft and Cleaver: Beer and meat! I mean it’s only been 2 times we’ve had to ask after initial order... our original server eventually comes back to make sure everything is ok, I ask for the coleslaw and pickles that’s she pointed out was missing. share- best wings we’ve ever had. We went here for our anniversary meal after being drawn in by their amazing instagram pics. Industrial Pub & Smokehouse specialising in authentic Low N’ Slow BBQ, Cocktails & Craft Beer Small losses I’m sure but not so much when coupled with the increasing prices. The staff were really friendly and accommodating and the food and cocktails were insanely good! We went for some bbq wings to...More, This is the version of our website addressed to speakers of English in United Kingdom. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. Home Eat & Drink Craft and Clever. Great, finally starting to get what we’re paying for! You’ll find us on Catherine Street, St Albans – just off the High Street at the top of town. The staff have brilliant craic if you fancy a pint on your lunch break or for a pitstop in town at the weekend!! - See 411 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. the last year. The lads/ladies in the kitchen do a brilliant job! We will be back to support you as soon as you are allowed to re-open.More, Me and my partner have been several times and we always leave happy, full and content. It seems now you get less, noticeable differences are the lack of jalapeños sausage which were amazing, and the bank breaking corn on the cob. Staff were very friendly and attentive. He didn’t listen to a word I said and I am completely gobsmacked and disgusted with how badly we were treated and how aerial spoke back to me. Quality and quantity decreasing, prices increasing, and don’t get me started about the service! So I had to speak to the supervisor, his name was Aerial. Reserve a table at Craft and Cleaver, St. Albans on Tripadvisor: See 414 unbiased reviews of Craft and Cleaver, rated 4 of 5 on Tripadvisor and ranked #51 of 315 restaurants in … looking forward ro return again soon, I have never in my life been treated so badly or been spoken to like I was at this restaurant. The staff have brilliant craic if you fancy a pint on your lunch break or for a pitstop in town at the weekend!! I won’t ever be returning and I will be advising people to not go there. We were so upset by the situation and decided to leave. Then during the evening they bought food over to us which wasn’t ours and got irate when we said it wasn’t ours, didn’t even apologise for the fact they had got it wrong. Craft & Cleaver, Saint Albans. Immediately I notice that not all the food is there and asked the server what was on the plate, she didn’t seem to know, so I pointed out it was missing the beef rib, she took it away to come back saying the kitchen said it was perfect. She leaves again, clearly annoyed at her difficult customers, saying something to the bar, which wasn’t a good look. Otherwise the lack of 50/50 fries is a big loss in my opinion but we’d lost those by Xmas last year, so that wasn’t a shock, and there’s always the upsell to sweet potato fries (They used to nail a sweet potato fries). Extremely organised since being re-opened!! Great, finally starting to get what we’re paying for! The staff were really friendly and accommodating and the food and cocktails were insanely good! It was my friends birthday and they unfortunately tarnished the evening for us.More, One of my favourite places to eat in St Albans, I go there fairly regularly, taking new customers most times, despite my previous poor review, they’re generally very good. 62 Catherine Street St Albans AL3 5BU. The lady Megan refused to swap out the pork options for something else in the ‘platter for two’ even thou I was willing to p We are so sorry that you have to close...once again. Craft & Cleaver – St Albans Address. Extremely generous portions, courteous and friendly staff and delicious cocktails. left very satisfied and highly recommended to friends and family. We were not disappointed. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We are so sorry that you have to close...More, Me and my partner have been several times and we always leave happy, full and content. We went for some bbq wings to...share- best wings we’ve ever had. She came back with the coleslaw, not exactly placed on the table nicely for us, by this time I’ve given up and can’t be bothered to ask for the pickles too. Firstly the prices have gone up considerably over...More, Been a massive fan of this place since it opened and it never disappoints!! Eventually another server comes over to let us know the rib will be out shortly, what’s happened, as it was perfect 5 mins prior and we were assured it was correct? Their drink order was taken and then several minutes later they placed their food order. looking forward ro return again soon, I have never in my life been treated so badly or been spoken to like I was at this restaurant. Great covid routine in place too! We even tried the marshmallow shots (which are made in-house by...bar staff) and it was out of this world! Our next order of drinks were pretty much slammed down on the table as she was turning to leave as quickly as possible. Find out what's popular at The Craft and Cleaver in St Albans, Hertfordshire in real-time and see activity We arrived early but were told it was fine, our table was ready, take a seat and someone will be over. - See 410 traveller reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. The only place i would get a burger!!! Craft & Cleaver is an Industrial, Brooklyn-Inspired Barbecue Joint & Bar – bringing authentic wood-fired Barbecue, expertly-sourced Craft Beer & awesome Cocktails to St. Albans. While they shadily reduce the amount of food you get, for example the platter is now nearly £50, was around £34 when I first went there, and somewhere in between last summer, certainly not as high as it is now, for that money you used to get a ton of food. 51.755923, -0.338323. Small losses I’m sure but not so much when coupled with the increasing prices. Get quick answers from Craft and Cleaver staff and past visitors. Hotels near Redbournbury Watermill and Bakery, Italian Restaurants with Outdoor Seating in St Albans, Mediterranean Restaurants for Families in St Albans, Restaurants for Group Dining in St Albans, Restaurants for Special Occasions in St Albans, Restaurants with Outdoor Seating in St Albans. If they had been polite and apologetic to start with we wouldn’t have minded the error, things happen but this was shocking from start to finish! Transport. Clearly annoyed at the customers that have been (politely) asking for their food to be correct, not her fault the kitchen is sending out incorrect orders, I get that but likewise not our fault either. The most delicious bbq you could wish for! TL148076. Then during the evening they bought food over to us which wasn’t ours and got irate when we said it wasn’t ours, didn’t even apologise for the fact they had got it wrong. CRAFT AND CLEAVER, St Albans - Updated 2020 Restaurant Reviews, Photos & Reservations - Tripadvisor. Then they got our order wrong, bought the bill to us before we had even got our deserts. Their chicken wings were once something to be revered, you’d wonder what kind of chicken they came from, now look like something out of Iceland’s freezers and nothing special. Craft and Cleaver: Amazing food! Extremely organised since being re-opened!! We were looking forward to a celebratory meal and we're completely disappointed. Ordered the go to for new customers, the platter, knowing the quality to be expected. It was not busy and 3-4 minutes later...More, Love love love the Craft and Cleaver! It was served to us very quickly, great I thought! I tried to explain to him why we weren’t happy but he interrupted me, told me we shouldn’t have been rude, that the customer isn’t always right, that it was our fault, that we should be the bigger people and not be rude even if they were, tried to shut me up and said “what is it you want, discount?”, argued back at me when I said there was no customer service his response was yes there is our staff are good and that maybe one of them was having a bad day. Every Monday the menu will be announced on their socials along with details for ordering and Friday delivery. Ordered the go to for new customers, the platter, knowing the quality to be expected. Lots of choice on food menu, i had wings and mac and cheese, my fiance had brisket and chicken combo. customer service was good. I understand prices go up over time (inflation, costs, covid, all sure to increase prices) and they’d be a bit more palatable if I was seeing the same food on my plate. 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Waffles and brownies his name was Aerial about the service, love love love love love Craft. Ordering and Friday delivery good music you will try nicely cooked pudding, waffles and brownies evening.
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